airflixtravel.com website is owned by Airflix Travel & Tour Pvt Ltd, which is a data controller of your personal data. We have adopted this Privacy Policy, which determines how we are processing the information collected by airflixtravel.com, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using airflixtravel.com website. We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the airflixtravel.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via info@airflixtravel.com.

Your rights:

If you are a Pakistani resident, you have the following rights related to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a Pakistani resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@airflixtravel.com.

Payment Mode

Online

Airflix Travel accepts Visa and Mastercard credit and debit cards through our payment gateway. We are integrated with Mastercard Internet Gateway System, a world-class payment system with the highest global standards for payment security. We are PCI DSS compliant and have technology and systems in place to ensure that your credit card information is transferred directly to the bank so that it is never stored in our database. Airflix Travel is a certified Symantec site. Symantec is a world leader in online security with a focus on helping organizations in securing their information. Symantec owns and operates Norton security products. If our bank declines a credit card charge for any reason, it is the responsibility of the customer to coordinate with our Customer Service team to make payment through cash, credit, or debit card.

Payment Mode

Offline

Airflix Travel accepts payment through transfer of funds to our bank account. Customer’s also have the option of visiting our branches to make payment through cash, credit, or debit card.

Order Confirmation

An online order should be considered confirmed and guaranteed when a Travel Voucher / Travel E-document email is received from Airflix Travel confirming that your order has been confirmed with the supplier. If you do not receive the Travel Voucher / Travel E-document email, please kindly call our Customer Service team with your booking details.

Delivery of Products & Services

Airline e-tickets are delivered to customers via email. Airline e-tickets contain unique confirmation numbers such as a Passenger Number Record and Ticket Number. Passengers are required by the airline and by the Civil Aviation Authority to show a hard copy of their e-ticket to enter airports in Pakistan and to check in at the airline desk. Airlines will give you a boarding pass after checking your e-ticket and mandatory documents such as passport or national identity card.

Refund Procedure

In case you are not able to utilize your ticket, you are required to claim your refund with Airflix Travel within 60 days from the travel date. Refund claims must be made by emailing or calling our Customer Service center. Please note that refunds will always be in accordance to the supplier (airline/hotel/tour operator) rules and policies. Refunds should be made to customers within 30 business days from date of refund/cancellation request. Payments made through credit card will be refunded directly to the card, while payments made through other modes will be paid through cheque. Please note that Sastaticket.pk fees, if any, will not be refundable.

Promotion Codes

Airflix Travel frequently offers promotional discounts through a voucher system. Airflix Travel members or those customers that have registered on our website to receive special offers will receive promotions, discounts and vouchers that we believe will be of interest to you. Please note that vouchers are the property of Airflix Travel and we maintain the right to modify or terminate promotions, discounts, and vouchers without any notice. Any such modifications or terminations will be considered final and will not be disputable.

Currency

Airflix Travel uses payment in PKR.

Privacy Policy

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